If the app is acting up, it might be due to a recent update or a conflict with a saved password. Sometimes technology just needs a little "nudge" to remember its job!
Next steps:
- Try manual entry. Avoid using password managers or "autofill" for a moment. Try typing your email and password by hand to ensure no outdated credentials are interfering with the login.
- Use the "Clean Slate" method. Uninstall the app entirely, restart your phone, and then reinstall the latest version from the App Store or Google Play. This often clears out any temporary bugs.
- Cross the browser bridge. If the app is still being stubborn, you can always access your full profile through your phone's mobile browser or a computer at our main website. This ensures you don't miss any planning deadlines while we look into the app issue.